PRIVACY POLICY
Heat & Eat — heatandeat.co.za

Last updated: July 2026

1. INTRODUCTION

Heat & Eat operated by DecoForge and accessible at heatandeat.co.za is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

By using our website and placing an order you consent to the collection and use of your information as described in this policy.

2. INFORMATION WE COLLECT

When you visit our website or place an order we may collect the following personal information:

Personal details:

Full name
Email address
Mobile number
Physical delivery address

Payment information:

We do not store any payment card details. All payments are processed securely through PayFast and Yoco. Please refer to their respective privacy policies for information on how they handle your payment data.

Website usage information:

IP address
Browser type and version
Pages visited on our website
Time and date of visits
Referring website

3. HOW WE USE YOUR INFORMATION

We collect and use your personal information only for the following purposes:

Processing and fulfilling your order
Communicating with you about your order status
Providing your delivery address to our courier partner for delivery purposes
Sending order confirmation and delivery notifications to your email or WhatsApp
Responding to queries, complaints or refund requests
Improving our website and customer experience
Complying with legal obligations

We will not use your personal information for any purpose other than those listed above without your explicit consent.

4. MARKETING COMMUNICATIONS

If you have placed an order with Heat & Eat we may from time to time send you information about new products, promotions or special offers via email or WhatsApp. You may opt out of marketing communications at any time by:

Replying STOP to any WhatsApp message
Sending an email to info@heatandeat.co.za requesting removal from our marketing list

We will never send you unsolicited marketing without your prior consent.

5. SHARING YOUR INFORMATION

Heat & Eat does not sell, rent or trade your personal information to any third party. We only share your personal information in the following limited circumstances:

Courier partner:
Your name, mobile number and delivery address are shared with our frozen courier partner solely for the purpose of delivering your order.

Payment processors:
PayFast and Yoco receive transaction information necessary to process your payment securely.

Legal requirements:
We may disclose your personal information if required to do so by law or in response to valid legal process.

No other third parties have access to your personal information.

6. FACEBOOK PIXEL AND COOKIES

Our website uses the Facebook Pixel and cookies to:

Track website visits and user behaviour to improve our advertising
Measure the effectiveness of our Facebook advertisements
Show relevant Heat & Eat advertisements to people who have visited our website

What are cookies:
Cookies are small text files stored on your device when you visit our website. They help us understand how visitors use our site and improve your experience.

You can control cookies:
You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

To opt out of Facebook's use of your data for advertising purposes visit facebook.com/settings and adjust your ad preferences.

7. DATA STORAGE AND SECURITY

Your personal information is stored securely on our website hosted by a reputable South African hosting provider. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration.

While we take all reasonable steps to protect your information no method of transmission over the internet is completely secure. We cannot guarantee absolute security but we are committed to protecting your data to the best of our ability.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. YOUR RIGHTS UNDER POPIA

In terms of the Protection of Personal Information Act you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate personal information
Request deletion of your personal information subject to legal retention requirements
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights please contact us using the details below.

9. CHILDREN'S PRIVACY

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will delete it.

10. THIRD PARTY LINKS

Our website may contain links to third party websites including PayFast, Yoco and our courier partner. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies before providing any personal information.

11. CHANGES TO THIS POLICY

Heat & Eat reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information please contact us:

📱 WhatsApp: 062 026 4717
📧 Email: info@heatandeat.co.za
🌐 Website: heatandeat.co.za

Information Regulator of South Africa
For complaints about how your personal information is handled:
🌐 www.inforegulator.org.za
📧 inforeg@justice.gov.za

Suggested text: Our website address is: https://heatandeat.co.za.